File Recovery

Recover documents, photos, videos, and more, whatever the file type, on Windows and Mac.

Written by the Refindo Recovery Team · Updated

File recovery covers a lot of ground: a document you deleted, photos lost when a card was formatted, a video gone after a drive turned RAW, a folder that vanished after a bad transfer. The thread running through all of it is the same. The files usually outlive the moment they disappear, and as long as Windows or macOS can still read the drive, Refindo can scan it, let you preview what comes back by type, and recover it to a safe place. This page is the starting point; for a specific file type or device, the focused guides linked below go deeper.

What this covers

  • Recover documents, photos, videos, archives, and other common file types
  • For deletion, quick formats, RAW or unreadable drives, and missing folders
  • Works on internal drives, external disks, USB drives, and SD cards
  • Windows 10/11 and macOS 12+, across NTFS, FAT32, exFAT, and APFS
  • Filter by file type and preview before you recover anything

Quick Scan vs Deep Scan

Quick ScanFile system indexDocuments/Report.docxPhotos/Trip.jpgKeeps names + foldersDeep ScanRaw sectors + signaturesFILE0001.JPGFILE0002.PDFRecovered by content, names lost
Quick Scan reads the surviving file system, so files come back with their original names and folders. Deep Scan reads the drive sector by sector and rebuilds files from their signatures, which reaches more after a format or RAW error but usually loses the original names.

Learn the Recovery Limits First

Recovery Workflow

  1. Stop using the drive that held the files to avoid overwriting them.
  2. Open Refindo and select that drive, partition, or device.
  3. Run Quick Scan first when the file system is still intact.
  4. Run Deep Scan for formatted, RAW, or unreadable drives.
  5. Filter by file type, preview the results, and recover to a different drive.

Best Practices

  • Recover to a separate drive, not the one you are scanning.
  • Use the preview to confirm a file is whole before relying on it.
  • Broaden the file-type filter if a first pass misses something.
  • Recover the files you cannot replace first when a drive seems unstable.

Two ways files come back

Under the hood, file recovery works one of two ways, and which one applies decides what you get back. When the file system is intact, the directory still knows where each file starts and ends, so a Quick Scan reads those records and returns files with their original names and folder structure. This is the case after a simple deletion on a drive that otherwise works.

When the file system is damaged or gone, after a format, a RAW error, or serious corruption, recovery switches to signature scanning, also called carving. A Deep Scan reads the raw drive for the header bytes that mark the start of each file type, a JPEG, an MP4, a PDF, and rebuilds the file from there. It reaches data the directory can no longer point to, but it usually can't recover the original filenames, so you identify files by previewing their contents.

  • Intact file system: Quick Scan keeps names and folders.
  • Damaged or missing file system: Deep Scan rebuilds files by signature.
  • Signature recovery finds the data but usually drops the original name.

Big files and fragmentation

Not every file type recovers equally well. Small, self-contained files like photos and documents usually sit in one continuous run on the drive, so they carve back cleanly even with no directory entry. Large files are the harder case. A long video or a big archive can be split across many separate areas of the disk, and if any one piece was overwritten, the file can come back incomplete, opening but missing part of its content.

That's why the preview matters more than the file list. A name in the results doesn't prove the file is whole. Open the important ones, especially large videos and multi-page documents, and confirm they render or play before you count on them. If a recovered file is short of its expected size, that's usually a sign part of it is gone.

  • Photos and documents are usually contiguous and carve back cleanly.
  • Large videos and archives can fragment and come back incomplete.
  • Preview the important files; a recovered size far below normal is a warning.

Find the Right Guide for Your Case

Start from the file type

If you already know what you lost, the focused guides get you there faster. For documents, see Recover Word Documents, Recover Excel Files, and Recover PDF Files. For pictures and footage, Photo Recovery and Video Recovery cover the formats and the fragmentation quirks that come with each. They share this page's workflow but add the specifics that matter for that format.

Or start from the device

If the loss is tied to a particular device, start there instead. SD Card Recovery, USB Drive Recovery, Hard Drive Recovery, and External Hard Drive Recovery each cover how that device fails and what to check before scanning. On a Mac, Mac Data Recovery and APFS Recovery handle the Apple-specific cases; on Windows, Windows Data Recovery is the place to begin.

When software is not the answer

File recovery software works when the drive is still readable and the data hasn't been overwritten. It can't fix failing hardware. If a drive clicks, grinds, beeps, disconnects repeatedly, or reports a capacity that makes no sense, stop scanning and have it looked at by a hardware lab. Every extra power cycle on a dying drive can cost you more, and a lab can often image a drive that software can no longer read safely.

Frequently Asked Questions

What kinds of files can Refindo recover?

Common documents and media: Word, Excel, and PDF files, photos like JPG, HEIC, and RAW, and video like MP4 and MOV, along with many other formats. You can preview supported types before recovering them.

Does file recovery work after a format or a RAW error?

Yes, in many cases. A quick format or a RAW state usually damages the file system, not the files underneath. Deep Scan reads past the broken structure and rebuilds files from their content.

Which scan should I use?

Quick Scan first when files were just deleted or lost and the file system is intact, since it keeps original names and folders. Deep Scan when the drive was formatted, turned RAW, or Quick Scan came up short.

Can I recover files from any drive?

Any drive Windows or macOS can still detect: internal disks, external HDDs and SSDs, USB drives, and SD cards, across NTFS, FAT32, exFAT, and APFS. A drive that is physically failing is a job for a hardware lab, not software.

Will recovered files keep their original names?

When the file system survives, yes, names and folders come back intact. When it is gone and recovery falls back to signature scanning, files are found by content and usually lose their original names.

Is file recovery done locally?

Yes. Refindo scans, previews, and recovers entirely on your computer, and you save recovered files to a local destination of your choice.

Start with a free scan

Check recoverable files first, then decide whether to proceed with recovery, and save results to a separate drive.

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